/* ============================================================
   SMART INTAKE — voicemail/missed-call intake flow demo.
   Theme-aware: all colour from kit.css tokens.
   Min touch target: 56px (WCAG 2.5.5 AAA target).
   Prefix: si-
   ============================================================ */

/* ---- shell ---- */
.si {
  max-width: 480px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 0;
  font-size: 16px;
  line-height: 1.5;
}

/* ---- top bar ---- */
.si-top {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 16px 12px;
  border-bottom: 1px solid var(--line);
  background: var(--bg2);
  border-radius: 18px 18px 0 0;
}
.si-biz { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; }
.si-avatar {
  width: 36px; height: 36px; border-radius: 10px; flex: none;
  display: grid; place-items: center;
  font-weight: 800; font-size: 14px; color: #05050a;
  background: linear-gradient(120deg, var(--neon), var(--violet));
}
.si-biz-name { display: block; font-weight: 700; font-size: 16px; color: var(--ink); line-height: 1.1; }
.si-biz-meta { display: block; font-size: 12.5px; color: var(--mut); }
.si-demo-pill {
  font-size: 11px; font-weight: 800; letter-spacing: 1px;
  color: var(--mut); border: 1px dashed var(--line);
  border-radius: 999px; padding: 3px 10px; flex: none;
}

/* ---- mode toggle ---- */
.si-mode-bar {
  display: flex;
  border-bottom: 1px solid var(--line);
  background: var(--bg2);
}
.si-mode-btn {
  flex: 1;
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  color: var(--mut);
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  padding: 10px 12px;
  cursor: pointer;
  min-height: 44px;
  transition: color .15s, border-color .15s;
}
.si-mode-btn:hover { color: var(--ink); }
.si-mode-btn--on { color: var(--neon); border-bottom-color: var(--neon); }
.si-mode-btn:focus-visible { outline: 3px solid var(--pink); outline-offset: -2px; }

/* ---- compliance pill ---- */
.si-compliance-pill {
  font-size: 12px;
  color: var(--mut);
  background: color-mix(in srgb, var(--win) 8%, transparent);
  border-bottom: 1px solid color-mix(in srgb, var(--win) 20%, var(--line));
  padding: 7px 16px;
  display: flex;
  align-items: flex-start;
  gap: 6px;
  line-height: 1.4;
}
.si-compliance-pill em { font-style: italic; }

/* ---- progress bar ---- */
.si-progress {
  height: 3px;
  background: var(--bg2);
  border-bottom: 1px solid var(--line);
}
.si-progress-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--neon), var(--violet));
  transition: width .4s var(--ease, ease);
  border-radius: 0 999px 999px 0;
}
@media (prefers-reduced-motion: reduce) { .si-progress-fill { transition: none; } }

/* ---- phase wrapper ---- */
.si-phase {
  padding: 16px;
  background: var(--card);
  border-radius: 0 0 18px 18px;
  min-height: 220px;
}
.si-phase-h {
  font-size: 13px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .9px;
  color: var(--mut);
  margin: 0 0 12px;
}

/* ---- idle phase ---- */
.si-vm-card {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px 14px;
  margin-bottom: 12px;
}
.si-vm-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}
.si-vm-icon { font-size: 22px; flex: none; }
.si-vm-title { display: block; font-weight: 700; font-size: 15px; color: var(--ink); }
.si-vm-meta { display: block; font-size: 12.5px; color: var(--mut); margin-top: 1px; }
.si-badge {
  margin-left: auto;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .6px;
  border-radius: 999px;
  padding: 3px 9px;
  flex: none;
}
.si-badge--alert {
  color: var(--pink);
  background: color-mix(in srgb, var(--pink) 12%, transparent);
  border: 1px solid color-mix(in srgb, var(--pink) 35%, var(--line));
}
.si-vm-note { margin: 0; font-size: 13.5px; color: var(--mut); }
.si-mode-note {
  font-size: 13px;
  color: var(--mut);
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 12px;
  margin-bottom: 12px;
  line-height: 1.5;
}

/* ---- buttons ---- */
.si-btn {
  display: block;
  width: 100%;
  font: inherit;
  font-size: 16px;
  font-weight: 700;
  border-radius: 12px;
  min-height: 56px;
  cursor: pointer;
  transition: box-shadow .2s, background .15s, border-color .15s;
  margin-top: 12px;
}
.si-btn--primary {
  color: #05050a;
  background: linear-gradient(120deg, var(--neon), var(--violet));
  border: 0;
}
.si-btn--primary:hover { box-shadow: 0 8px 24px -8px var(--glow-neon); }
.si-btn--primary:disabled { opacity: .45; cursor: default; box-shadow: none; }
.si-btn--ghost {
  color: var(--mut);
  background: none;
  border: 1px solid var(--line);
}
.si-btn--ghost:hover { color: var(--ink); border-color: color-mix(in srgb, var(--neon) 45%, var(--line)); }
.si-btn:focus-visible { outline: 3px solid var(--pink); outline-offset: 2px; }

/* ---- transcript ---- */
.si-tx-block {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px 14px;
  margin-bottom: 10px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.si-tx-line {
  display: flex;
  align-items: baseline;
  gap: 8px;
  font-size: 14.5px;
}
.si-tx-es { color: var(--ink); }
.si-tx-gloss { color: var(--mut); font-style: italic; }
.si-tx-lang {
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .5px;
  color: var(--neon);
  background: var(--tint-neon);
  border: 1px solid color-mix(in srgb, var(--neon) 30%, var(--line));
  border-radius: 4px;
  padding: 1px 5px;
  flex: none;
  min-width: 26px;
  text-align: center;
}
.si-tx-lang--gloss { color: var(--mut); background: var(--bg2); border-color: var(--line); }
.si-hint { font-size: 12.5px; color: var(--mut); margin: 0 0 4px; }

/* ---- decompose ---- */
.si-decomp-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 10px;
}
.si-chip {
  font-size: 13px;
  font-weight: 700;
  border-radius: 999px;
  padding: 5px 12px;
  border: 1px solid var(--line);
}
.si-chip--system {
  color: var(--neon);
  background: var(--tint-neon);
  border-color: color-mix(in srgb, var(--neon) 35%, var(--line));
}
.si-chip--symptom {
  color: var(--violet);
  background: var(--tint-violet);
  border-color: color-mix(in srgb, var(--violet) 35%, var(--line));
}
.si-chip--sev { font-weight: 800; }
.si-chip--sev-high {
  color: var(--pink);
  background: color-mix(in srgb, var(--pink) 12%, transparent);
  border-color: color-mix(in srgb, var(--pink) 40%, var(--line));
}
.si-chip--sev-medium {
  color: #ffb14d;
  background: color-mix(in srgb, #ffb14d 12%, transparent);
  border-color: color-mix(in srgb, #ffb14d 40%, var(--line));
}
.si-chip--sev-low { color: var(--win); background: color-mix(in srgb, var(--win) 10%, transparent); }
.si-decomp-note { font-size: 13px; color: var(--mut); margin: 0 0 10px; }

/* ---- per-tenant learning pill ---- */
.si-learned-pill {
  font-size: 13px;
  color: var(--mut);
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 8px 12px;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 4px;
}
.si-revert-btn {
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  color: var(--mut);
  background: none;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 2px 9px;
  cursor: pointer;
  min-height: 28px;
}
.si-revert-btn:hover { color: var(--ink); border-color: var(--neon); }
.si-revert-btn:focus-visible { outline: 3px solid var(--pink); outline-offset: 2px; }

/* ---- slot chips ---- */
.si-slot-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 12px;
}
.si-slot-chip {
  font-size: 12px;
  font-weight: 700;
  color: var(--mut);
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 4px 10px;
  transition: color .15s, border-color .15s, background .15s;
}
.si-slot-chip--active {
  color: var(--neon);
  border-color: color-mix(in srgb, var(--neon) 45%, var(--line));
  background: var(--tint-neon);
}
.si-slot-chip--done {
  color: var(--win);
  border-color: color-mix(in srgb, var(--win) 40%, var(--line));
  background: color-mix(in srgb, var(--win) 8%, transparent);
}
.si-slot-chip--warn {
  color: #ffb14d !important;
  border-color: color-mix(in srgb, #ffb14d 40%, var(--line)) !important;
  background: color-mix(in srgb, #ffb14d 10%, transparent) !important;
}
.si-slot-chip sup { font-size: 9px; }

/* ---- conversation log ---- */
.si-conv {
  display: flex;
  flex-direction: column;
  gap: 5px;
  margin-bottom: 12px;
  max-height: 200px;
  overflow-y: auto;
  scrollbar-width: thin;
}
.si-msg {
  display: flex;
  gap: 7px;
  align-items: baseline;
  font-size: 13.5px;
  padding: 4px 8px;
  border-radius: 8px;
}
.si-msg--ai {
  background: var(--tint-neon);
  border: 1px solid color-mix(in srgb, var(--neon) 20%, var(--line));
}
.si-msg--caller {
  background: var(--bg2);
  border: 1px solid var(--line);
}
.si-msg--sys {
  background: color-mix(in srgb, #ffb14d 8%, transparent);
  border: 1px solid color-mix(in srgb, #ffb14d 25%, var(--line));
}
.si-msg-who {
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .5px;
  color: var(--mut);
  flex: none;
  min-width: 40px;
  text-transform: uppercase;
}
.si-msg--ai .si-msg-who { color: var(--neon); }
.si-msg-text { color: var(--ink); flex: 1; }
.si-msg-flag {
  font-size: 10px;
  font-weight: 800;
  color: #ffb14d;
  background: color-mix(in srgb, #ffb14d 12%, transparent);
  border: 1px solid color-mix(in srgb, #ffb14d 35%, var(--line));
  border-radius: 4px;
  padding: 1px 5px;
  flex: none;
}

/* ---- slot ask ---- */
.si-ai-ask {
  font-size: 14.5px;
  color: var(--ink);
  margin: 0 0 8px;
  padding: 10px 12px;
  background: var(--tint-neon);
  border: 1px solid color-mix(in srgb, var(--neon) 25%, var(--line));
  border-radius: 10px;
  line-height: 1.5;
}
.si-ask-label {
  font-size: 11px;
  font-weight: 800;
  color: var(--neon);
  text-transform: uppercase;
  letter-spacing: .5px;
  display: block;
  margin-bottom: 3px;
}
.si-attempt-badge {
  font-size: 11px;
  font-weight: 700;
  color: var(--mut);
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 3px 9px;
  display: inline-block;
  margin-bottom: 10px;
}
.si-attempt-badge--dtmf {
  color: var(--violet);
  border-color: color-mix(in srgb, var(--violet) 40%, var(--line));
  background: var(--tint-violet);
}

/* ---- text input ---- */
.si-input-row { margin-bottom: 8px; }
.si-label {
  display: block;
  font-size: 12px;
  font-weight: 700;
  color: var(--mut);
  text-transform: uppercase;
  letter-spacing: .5px;
  margin-bottom: 5px;
}
.si-inp {
  display: block;
  width: 100%;
  font: inherit;
  font-size: 16px;
  color: var(--ink);
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 11px 14px;
  transition: border-color .15s;
  min-height: 48px;
}
.si-inp:focus { outline: none; border-color: var(--neon); }
.si-inp:focus-visible { outline: 3px solid var(--pink); outline-offset: 2px; }
.si-autofill-note {
  font-size: 12.5px;
  color: var(--mut);
  margin-bottom: 6px;
  font-style: italic;
}

/* ---- slot done ---- */
.si-all-done {
  font-size: 15px;
  color: var(--win);
  padding: 10px 0 4px;
  display: flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 4px;
}

/* ---- DTMF keypad ---- */
.si-dtmf {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px;
  margin-top: 4px;
}
.si-dtmf-display {
  font-size: 20px;
  font-weight: 700;
  color: var(--ink);
  text-align: center;
  letter-spacing: 2px;
  padding: 10px 0;
  min-height: 48px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-bottom: 1px solid var(--line);
  margin-bottom: 10px;
}
.si-dtmf-ph { font-size: 14px; color: var(--mut); letter-spacing: 0; font-weight: 400; }
.si-dtmf-row {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
  margin-bottom: 6px;
}
.si-dtmf-row--actions { grid-template-columns: 1fr 2fr; }
.si-dtmf-key {
  font: inherit;
  font-size: 18px;
  font-weight: 700;
  color: var(--ink);
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 10px;
  min-height: 56px;
  cursor: pointer;
  transition: background .12s, border-color .12s;
  display: flex;
  align-items: center;
  justify-content: center;
}
.si-dtmf-key:hover { background: color-mix(in srgb, var(--neon) 10%, var(--card)); border-color: color-mix(in srgb, var(--neon) 45%, var(--line)); }
.si-dtmf-key--sel {
  color: #05050a;
  background: var(--neon);
  border-color: var(--neon);
}
.si-dtmf-key:focus-visible { outline: 3px solid var(--pink); outline-offset: 2px; }
.si-dtmf-del {
  font: inherit;
  font-size: 18px;
  color: var(--mut);
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 10px;
  min-height: 56px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
}
.si-dtmf-del:hover { color: var(--ink); }
.si-dtmf-del:disabled { opacity: .35; cursor: default; }
.si-dtmf-del:focus-visible { outline: 3px solid var(--pink); outline-offset: 2px; }
.si-dtmf-commit { margin-top: 0; }

/* window picker */
.si-dtmf--window .si-dtmf-row { grid-template-columns: repeat(3, 1fr); }
.si-dtmf--window .si-dtmf-row:nth-child(4) { grid-template-columns: repeat(4, 1fr); }
.si-dtmf-section-label {
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .6px;
  color: var(--mut);
  margin-bottom: 5px;
  margin-top: 8px;
}
.si-dtmf-section-label:first-child { margin-top: 0; }
.si-dtmf-key { font-size: 14px; }

/* ---- classification ---- */
.si-class-card {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 14px 16px;
  margin-bottom: 12px;
}
.si-class-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
}
.si-class-label { font-size: 17px; font-weight: 700; color: var(--ink); }
.si-class-badge {
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .6px;
  border-radius: 999px;
  padding: 4px 11px;
}
.si-class-note { margin: 0; font-size: 13.5px; color: var(--mut); }

.si-tier--red { border-color: color-mix(in srgb, var(--pink) 50%, var(--line)); background: color-mix(in srgb, var(--pink) 8%, transparent); }
.si-tier--red .si-class-badge { color: var(--pink); background: color-mix(in srgb, var(--pink) 15%, transparent); border: 1px solid color-mix(in srgb, var(--pink) 40%, var(--line)); }
.si-tier--amber { border-color: color-mix(in srgb, #ffb14d 50%, var(--line)); background: color-mix(in srgb, #ffb14d 8%, transparent); }
.si-tier--amber .si-class-badge { color: #ffb14d; background: color-mix(in srgb, #ffb14d 12%, transparent); border: 1px solid color-mix(in srgb, #ffb14d 40%, var(--line)); }
.si-tier--green { border-color: color-mix(in srgb, var(--win) 40%, var(--line)); background: color-mix(in srgb, var(--win) 7%, transparent); }
.si-tier--green .si-class-badge { color: var(--win); background: color-mix(in srgb, var(--win) 12%, transparent); border: 1px solid color-mix(in srgb, var(--win) 35%, var(--line)); }
.si-tier--mut .si-class-badge { color: var(--mut); border: 1px solid var(--line); }

.si-notif-tier { margin-bottom: 12px; }
.si-notif-label { font-size: 12px; font-weight: 700; color: var(--mut); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 5px; }
.si-notif-list { margin: 0; padding-left: 16px; font-size: 14px; color: var(--ink); display: flex; flex-direction: column; gap: 3px; }

/* ---- callback record ---- */
.si-record-card {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 12px;
  overflow: hidden;
  margin-bottom: 10px;
}
.si-record-row {
  display: flex;
  align-items: baseline;
  gap: 10px;
  padding: 8px 14px;
  border-bottom: 1px solid var(--line);
  font-size: 14px;
}
.si-record-row:last-child { border-bottom: none; }
.si-record-k { font-weight: 700; color: var(--mut); min-width: 72px; flex: none; font-size: 12.5px; }
.si-record-v { color: var(--ink); flex: 1; }
.si-unc-badge {
  font-size: 10px;
  font-weight: 800;
  color: #ffb14d;
  border: 1px solid color-mix(in srgb, #ffb14d 40%, var(--line));
  border-radius: 4px;
  padding: 1px 5px;
  margin-left: 5px;
  vertical-align: middle;
}
.si-unconf-banner {
  font-size: 13px;
  color: #ffb14d;
  background: color-mix(in srgb, #ffb14d 8%, transparent);
  border: 1px solid color-mix(in srgb, #ffb14d 35%, var(--line));
  border-radius: 10px;
  padding: 9px 12px;
  margin-bottom: 10px;
  line-height: 1.5;
}

/* ---- HITL gate ---- */
.si-hitl-gate {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 14px;
}
.si-hitl-note { margin: 0 0 6px; font-size: 14px; color: var(--ink); line-height: 1.5; }
.si-hitl-blocked {
  font-size: 13px;
  color: var(--pink);
  margin: 0 0 8px;
  padding: 7px 10px;
  background: color-mix(in srgb, var(--pink) 8%, transparent);
  border: 1px solid color-mix(in srgb, var(--pink) 30%, var(--line));
  border-radius: 8px;
}
.si-hitl-actions { display: flex; flex-direction: column; gap: 8px; }
.si-hitl-actions .si-btn { margin-top: 0; }

/* ---- approved state ---- */
.si-done-card {
  background: color-mix(in srgb, var(--win) 8%, transparent);
  border: 1px solid color-mix(in srgb, var(--win) 35%, var(--line));
  border-radius: 12px;
  padding: 20px 16px;
  text-align: center;
  margin-bottom: 12px;
}
.si-done-icon {
  width: 48px; height: 48px;
  background: var(--win);
  border-radius: 50%;
  display: grid;
  place-items: center;
  margin: 0 auto 12px;
  font-size: 22px;
  color: #05050a;
  font-weight: 900;
}
.si-done-text { margin: 0 0 4px; font-size: 15px; font-weight: 700; color: var(--win); }
.si-done-detail { margin: 0; font-size: 13.5px; color: var(--mut); }
.si-outbound-note {
  background: color-mix(in srgb, #ffb14d 8%, transparent);
  border: 1px solid color-mix(in srgb, #ffb14d 30%, var(--line));
  border-radius: 10px;
  padding: 10px 12px;
  margin-bottom: 10px;
  font-size: 13px;
  color: var(--ink);
  line-height: 1.5;
}
.si-outbound-note p { margin: 6px 0 0; color: var(--mut); }
.si-gated-label { font-weight: 700; color: #ffb14d; }

/* ---- outer chrome (when embedded in marketing page) ---- */
.si-wrap {
  background: var(--bg2);
  border: 1px solid var(--line);
  border-radius: 20px;
  overflow: hidden;
  box-shadow: 0 30px 80px -50px #000;
}